General Shop Policies/Shipping Policies
ORDERS ARE CURRENTLY BEING PROCESSED WITHIN 1-3 BUSINESS DAYS and are processed in the order in which they were received, regardless of the shipping method you choose. Please be sure to allow us time to pull your order and package it. Orders typically do not ship the same day they are placed because our post office runs are in the early morning. Orders will most likely ship out the day after they are placed unless you place your order on Friday. FRIDAY ORDERS SHIP OUT ON MONDAY. We are closed on the weekend and holidays, though we answer messages.
IT IS HIGHLY RECOMMENDED THAT YOU CHOOSE PRIORITY SHIPPING IF YOU NEED YOUR ORDER QUICKLY. The Post Office can be VERY unpredictable and shipping times are often delayed. (I've seen them take up to 2 weeks in busy seasons) Priority packages usually arrive within 3-4 days. Keep in mind these packages are not guaranteed, however they do typically arrive faster.
ANY and ALL shipping fees are the responsibility of the buyer.
All orders are shipped USPS First Class. This shipping method does not include insurance and a signature is not required. Insurance, Signature Confirmation and Priority shipping (faster shipping, (not faster order processing) can be added to your order for an additional fee. These services are highly recommended on larger orders. Please know that we have no control over a package once it leaves our possession. Please let us know right away if you wish to add any of these services to your order. Larger orders will ship with insurance and signature confirmation for your and our protection. No exceptions.
PARCELS THAT SHOW DELIVERED: Please understand that once a package leaves our facility, it is completely out of our control and the responsibility of the postal service. If you have a package that says it was delivered but you do not have it, you will need to contact the postal service. They scan packages as they move, so if it says it was delivered, that is all the information we have to go on and we are not responsible for these packages. If this occurs, please contact us and I will do what I can to help you.
PRIORITY SHIPPING INFORMATION: Please note that orders with Priority or Express shipping are SHIPPING upgrades...NOT processing upgrades. Orders are processed in the order in which they were received. That being said, we do need time to process your order, so if you select Priority or Express shipping, your order will most likely ship on the next business day (within 24 to 36 hours). Our post office runs are in the early morning. Also please note that though it is extremely rare, some packages shipped Priority will not arrive in the standard 2-3 day time frame. The only method of shipping the USPS will guarantee the delivery time for is Express Shipping. During busy seasons, packages shipped with Priority may take a bit longer to arrive than expected.
If your order cost more to ship, I will notify you and send you an invoice for the remainder of the balance. Occasionally this happens on large orders that weigh a lot. Once the rest of the shipping charges have been paid, your order will ship.
Once your payment has cleared, orders usually ship within 2 business days, unless you order on the weekend or a holiday, place a custom order or request a larger quantity then I have in stock.
IMPORTANT: If you order a large quantity of a single item from us and we need to special order it for you because we do not have a large enough quantity of the item in stock, we will NOT accept returns for these orders. Please also note that if you place a large order for a specific item and then decide you want to do a partial return for the items you did not use, we will not accept those returns either unless they are a small quantity. Please contact us here on Etsy if you have any questions. Thanks!
IMPORTANT INTERNATIONAL INFO: It can take anywhere from 2-12 weeks for you to receive your order. Our international shipping charges do not cover import charges, customs charges or any other fees other than shipping the package. These additional fees (as well as the cost to ship) are the responsibility of the buyer. Packages that are refused will be refunded less the shipping cost once we receive the package back. Please note that once a package leaves the United States, the tracking becomes limited and is beyond our control. We are NOT responsible for lost or stolen packages. We offer insurance for the buyer to purchase if they choose. There may be some countries that we cannot ship to. If you place an order and we find we can not ship to you, we will notify you immediately and refund your compete order. If you were charged less for shipping then is required, you will be notified and an invoice for the remainder of the balance will be sent to you. Your order will ship once the rest of the shipping costs have been paid. ALL INTERNATIONAL ORDERS OVER $150.00 will be shipped via EMS, at our discretion. This fee is currently running around $50.00 - $70.00, depending on the weight of your package. Heavy packages may be more. You will be sent an additional invoice for the extra shipping unless you choose this type of shipping during checkout. Once this is paid, your order will ship. If we over charge for shipping, we will issue a partial refund. If you have any questions, please contact us on Etsy.
IMPORTANT: Please do not ask us to mark your order as a gift or enter a lower order value on the customs form. This is a federal offense and we are not willing to do it. Your package will be marked exactly what it is, which is "craft supplies". Thanks so much for understanding!
Please note that we are a supply shop. To keep costs down, we do not giftwrap or box your items for you. If this is something that you would like, please let us know and we will give you a price for a box to add to your order.
ATTENTION: ALMOST ALL CHARMS ARE STAMPED ON ONE SIDE OR ON THE EDGE.
If you have allergies to any kind of metal, I advise you to NOT order any of the plated items in my shop. The base metal can irritate people with metal sensitivities.
I take custom quantity orders. Please contact me with any questions! Send me a message here on Etsy. If there is something you wish to order and do not see it, please let me know and I will see if I can find it for you.
A NOTE ABOUT MY PHOTOS: Some of my photos are stock photos. They simply show the variation in the natural pieces I have in stock so that buyers can see what options they may receive. You will be receiving a piece that is very similar to what is pictured. If you have a special request, please let me know. My items sell out quick so it may not be possible to give you the exact item pictured (the item used in the photo). If I get an item that is totally different from all others, I make a separate listing for it so my lovely customers can see exactly what they are getting. These listings will show only one available. If you have any requests for specific pieces (shape, size or color) please let me know and I will do my best to accommodate your request. ALSO, photos are zoomed in on to see the detail of an item. Please read the description for the size of the item and take a look at the photos on most of my listings that include the items next to a ruler.
Millpond Jewelry Company has the right to refuse service.